Informativa sui rimborsi

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tesery.com or use our Live Chat. If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for any shipping costs associated with the return. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@tesery.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Your 100% satisfaction is important to us.


Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow 3-5 business days for the refund to completely process.

Refunds for Orders Placed by Mistake:

Please be advised that if an order is placed due to an accidental click and is subsequently refunded, a 5% transaction fee will be deducted from the refund amount. This fee is charged by the payment processor, not by TESERY. Therefore, the refunded amount will be less than the original payment.

To avoid any inconvenience or loss, we kindly ask you to double-check your order before completing the purchase. Mistakenly placed orders may incur this additional fee, so we encourage careful attention during checkout.