TESERY Return Policy
We are committed to providing you with a worry-free and enjoyable shopping experience. Should you need to return a product, we offer a clear and convenient return service.
1.Order Cancellation
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You can request to cancel your order before it has been shipped.
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If your order has already been shipped, we will do our best to intercept it, but success is not guaranteed.
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Please submit your cancellation request via email or through our online customer service.
2. 30-Day Return Policy
You have the right to request a return within 30 days from the date you receive your item. To ensure a smooth process, please make sure to contact us and initiate the return within this 30-day period.
3. Eligibility for Returns
To be eligible for a refund, returned products must meet the following conditions:
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The item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging.
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Proof of purchase is required.
4. Return Reasons & Associated Fees
We handle two types of returns:
5. The Return Process
To start a return, please follow these steps:
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Contact Us:
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Receive Instructions:
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Ship the Item Back:
6. Non-Returnable Items
Due to their nature, certain types of items are not eligible for return:
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Customized Products: For example, steering wheels and wheels that are explicitly marked as custom products cannot be returned for non-quality-related issues.
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Specific Items: This includes gift cards, hazardous materials, or flammable liquids/gases.
If you have any questions about the eligibility of a specific item, please contact us before making a purchase.
7. Refunds & Exchanges
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Refunds:
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Exchanges:
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For the fastest way to ensure you get what you want, we recommend that you return the item you have, and once the return is accepted, make a separate purchase for the new item.
Your satisfaction is of the utmost importance to us. If you have any questions, please do not hesitate to contact us. Thank you for choosing to shop with TESERY!